FAQ

Glowr™ Questions, Answered

What is Glowr™ designed to do?

Glowr™ is an at-home LED light therapy mask with a matching neck piece. It treats your face, neck and jawline in one session to help skin look firmer, smoother and more even.

Why treat my face and neck together?

Your neck has thinner skin than your face and usually gets far less care, so it often shows age first. Glowr™ covers your face, neck and jawline in one session, so no area gets left behind.

What do the 7 colors do?

Red — supports collagen for firmer, smoother-looking skin (the most-researched mode). Blue — for the look of breakouts. Yellow — for the look of redness and dull tone. Green — for uneven-looking tone. Purple, cyan and white — combination and refresh modes. We recommend red light most days.

How do I use it?

Start with clean, dry skin. Put on the mask and neck piece, connect the remote, choose a mode and relax for 15–20 minutes (never more than 30). Follow with your usual skincare.

How long is each session?

Most people use Glowr™ for 15–20 minutes per session on clean, dry skin. Do not exceed 30 minutes per session.

How often should I use it?

Most days, for at least 8–12 weeks. Light therapy works gradually, so consistency matters more than session length. Keep each session to 15–20 minutes and never more than 30.

How soon will I see results?

Many people notice a fresher, more even look in the first couple of weeks. Firmer-looking skin builds with consistent use, most visibly around weeks 8–12. The best results come from using it most days and sticking with it.

How is it different from my neck cream?

Neck creams work on the surface. The collagen that keeps your neck firm is made deeper down, where creams can't reach. Red light works on that deeper layer. Keep your favorite cream and apply it right after your session.

Is it safe for sensitive skin and my eyes?

Glowr™ uses LED light only — no UV, no needles, no downtime. Keep your eyes closed during sessions and start with shorter sessions if your skin is sensitive. If you are pregnant, take light-sensitizing medication or have a skin or eye condition, check with your doctor before use.

Can I use it with my skincare?

Yes. Use Glowr™ on clean, dry skin, then apply your serum and moisturizer after your session.

Do you ship worldwide?

We ship worldwide from the US. US orders usually arrive in 5–10 business days, and international orders in 7–15 business days. Shipping is calculated at checkout, and you'll receive a tracking number as soon as your order ships. You can also follow it any time on our Track Order page.

What is your return policy?

Returns are completely free. You can return any unused and undamaged item in its original packaging within 14 days of delivery. Once we receive and inspect your return, a full refund is processed to your original payment method within 3–5 business days. See our Refund Policy for full details.

Will it work in my country?

Glowr™ ships with a US plug (rated 100–110V). Outside the US, check your local outlet type and voltage before use — you may need a travel plug adapter or a voltage converter.

How do I contact you?

Use the form on our Contact page and we'll get back to you by email.